Terrible service

After settling my account (DUE TO COVID 19) it still reflecting as outstanding on TRANS union (which effects my CREDIT rating) I have just spent YET ANOTHER 20 min of my airtime to get a paid up LETTER, this is about the 20th call, 10 of which they called me and always send me to a new department - and I end up getting CUT OFF over and over, the most frustrating company to deal with, on top of that I tried to cancel insurance as I have my own LIFE cover, they would not BUDGE!!! NOTE TO SELF .... When one is desperate and borrow, rather go to your own bank...these unknown companies are not as reliable and service despite their recording is a waste of time.