BN
Bongi N
1 reviews | Active since May 2021
26 Sept 2022, 09:23
Terrible service
DIRECT axis is quick to give loans but when you send them emails to arrange a payment plan after you lost a job they ignore the emails. Then every month they track your account for funds and deduct. The minute I finish paying up this loan I will never take another loan at this company
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Replies (2)
DirectAxis's replyOfficial
26 Sept 2022, 10:56 Hello Bongi, Thanks for reaching out to us. Please accept our humble apologies for the unpleasant experience, we are here to assist. We have escalated your feedback to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis
DirectAxis's reply26 Sept 2022, 10:56
Official
Hello Bongi, Thanks for reaching out to us. Please accept our humble apologies for the unpleasant experience, we are here to assist. We have escalated your feedback to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis
BN
Bongi N's updateReviewer Update
26 Sept 2022, 11:38I really hope your accounts department will phone to give me a solution not to tell me that they cannot assist like they did this morning when I phoned them. What irritated me the most is that I sent an email before I knew I would be financially challenged abd no one bothered to reply or phone me then. I then got an sms that did not have full information about the arrangement and this morning I get double debited. How am I supposed to pay mo other debts if Direct Axis double debits me without a clear agreement in place?
BN
Bongi N's update26 Sept 2022, 11:38
Reviewer Update
I really hope your accounts department will phone to give me a solution not to tell me that they cannot assist like they did this morning when I phoned them. What irritated me the most is that I sent an email before I knew I would be financially challenged abd no one bothered to reply or phone me then. I then got an sms that did not have full information about the arrangement and this morning I get double debited. How am I supposed to pay mo other debts if Direct Axis double debits me without a clear agreement in place?