1 reviews | Active since Apr 2017

25 Nov 2021, 08:30

Terrible service..

I have no idea what type of service this is, I app**** for a loan I got declined. When I decided to make other means, I was called to say the application based been reviewed and given an offer. I accepted the offer, everything done then there was a glitch in making the payment into my account. Now suddenly I am told that the application is declined because of that internal glitch. I need to make a transaction tomorrow Friday 26/11/2021 latest and that cannot happen because I have quit all other means since I was told the money will be in my account. There is no sense urgency, no priority even when it's an internal error, I need to suffer the outcome of their issues. What type of service is this?? This probably has an impact on my credit rating as well. There is no way I'm gonna get funding anywhere else within 24 hours.

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Replies (1)
DirectAxis
DirectAxis's reply25 Nov 2021, 11:49
Official
Hello Thami,  Thanks for reaching out to us.  We apologise for the inconvenience caused in trying to complete your application.  Our system is currently experiencing technical difficulties.  We are working hard to resolve the issue as quickly as possible.  We apologise for any inconvenience and will continue to do our very best to assist you.  We’ll reach out to you as soon as the system is up and running again.  Thank you for your patience and understanding.  Team DirectAxis