TERRIBLE SERVICE

Quite disappointed with the service that I have received from Direct Axis. Being a client for many years and been promised the world yet when you need information or settle your account you are ignored and get no assistance from anyone. I have paid of my account last week the 10/01/19 in full. I have emailed confirmation and have called numerous times to confirm receipt of my mail and if allocation has been made as I do not want my debit order to run on the 25th Always being told by the consultants that someone will contact me and they need to forward to another department for allocation. To date no one as contacted me….so what does this mean??? My debit will run off for this month?? Even though my account should be closed???

Very upset and disappointed with this treatment from you guys!!!

Regards Mr Y Naicker ********** 910