LC
Lillian C
1 reviews | Active since Nov 2013
24 May 2018, 14:31
Terrible Service!!!!
In February 2018 I had addressed the matter regarding a debit order that did not go through as agreed instead of the debit order going through on the 23rd they did it later following my complaint. This was subsequently corrected after several emails going back and forth. 2 months later DirectAxis yet again did not debit my account as agreed. The debit order is supposed to go off on the 23rd monthly as per the contract agreement, however it seems like they just debit as and when they feel like. I'm so irate with their service its shocking and pathetic. I've sent an email this morning to Nadine Arendse and to DirectAxis collections email address but no response has been received even though I had specified that an urgent response is required.
Regards Lillian
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Replies (2)
DirectAxis's replyOfficial
24 May 2018, 15:54Hello, thank you for letting us know. We're looking into this urgently, and will keep you in the loop until everything has been cleared up. A consultant will be in touch with you soon. Team DirectAxis
Best regards,
DirectAxis's reply24 May 2018, 15:54
Official
Hello, thank you for letting us know. We're looking into this urgently, and will keep you in the loop until everything has been cleared up. A consultant will be in touch with you soon. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
28 Jun 2018, 15:18Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis
Best regards,
DirectAxis's reply28 Jun 2018, 15:18
Official
Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis
Best regards,