Terrible service

Direct Axis handed over my account to a debt collection agency, Easton Berry Collections. Not an issue, this was my fault I didn't pay them regularly.

However when Easton Berry (EB) contacted me during November 2017, they told me my outstanding balance was R 8 358.15. Payment arrangements were made, and I religiously made my payments, until February 2018 when I contacted them to inquire about a settlement amount. I was told my outstanding balance is R 6993, but if I settle before 20 February 2018 the amount payable is R 5833.43. I made this payment on 12 February 2018.

Post the payment, I kept on receiving SMSs from them to say that my monthly payment (as per previous arrangement) was due. So I contacted the EB, to request a paid-up letter and to ask them to stop contacting me. It was during this interaction that I was told that I still owe Direct Axis more than R 7000. How the hell???

I was told that a balance adjustment was made. The balance adjustment was due to the account being handed over with the incorrect amount. So is this MY fault? This is pure incompetence. Must I now pay because one of your employees *****ed up.

In addition, the contact persons at Direct Axis and EB are forever held up in meetings. Messages are left, but phone calls are not returned. Poor service!!!!

How can one go forward if financial institutions keep pulling you back.