KV
Karin V
1 reviews | Active since Jul 2021
12 Aug 2021, 09:02
Terrible service
Terrible service cannot get hold of anyone in management. No statements constantly taking debit orders even when I have already paid and no statements. No follow up or assistance but really quick to call you and be rude even if mistake on their side. Been struggling for over a year.
Helpful (0)
Replies (2)0
Replies (2)
DirectAxis's replyOfficial
12 Aug 2021, 12:42Hello Karin, Thank you for reaching out to us. Please accept our apologies for your experience. It’s not our usual standard and we understand how frustrating this delay must be. We’ll escalate your query to our support team and have them look into the matter. We will also monitor and keep you in the loop until everything is sorted out. Team DirectAxis
DirectAxis's reply12 Aug 2021, 12:42
Official
Hello Karin, Thank you for reaching out to us. Please accept our apologies for your experience. It’s not our usual standard and we understand how frustrating this delay must be. We’ll escalate your query to our support team and have them look into the matter. We will also monitor and keep you in the loop until everything is sorted out. Team DirectAxis
DirectAxis's replyOfficial
12 Aug 2021, 15:50Hello Karin, We're pleased to confirm that Madeneyah was in touch with you to assist. If you require further assistance, please let us know. Team DirectAxis
DirectAxis's reply12 Aug 2021, 15:50
Official
Hello Karin, We're pleased to confirm that Madeneyah was in touch with you to assist. If you require further assistance, please let us know. Team DirectAxis