terrible service

<p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">I settled my loan with <span style="font-family: Helvetica, Arial, sans-serif; line-height: 21px;">DirectAxis, last month and forwarded proof of payment and requested a settlement letter, after a week of calling for my refund I was advised to wait 10 days, after 10 days I escalated the matter to the manager and attached all required documents again and told I could use the email as reference as there wouldn't give me a reference number. 21 days later no refund and statement still has not been provided.</span></p> <p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;"> </p> <p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;"><span style="font-family: Helvetica, Arial, sans-serif; line-height: 21px;">I have been calling everyday with my own airtime for over 20 minutes </span></p> <p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;"> </p> <p style="margin-top: 0px; margin-bottom: 0px; color: #666666; font-size: 11px; line-height: 20px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;"><span style="font-family: Helvetica, Arial, sans-serif; line-height: 21px;">I still can't believe this treatment </span></p>