DK
Dirk K
1 reviews | Active since Jul 2020
25 Jul 2020, 08:11
Terrible Cystomer service
I have been struggling for over a month to get my refund paid out. I received a mail saying refund was sent for Authorisation on 7 July and still nothing.
The call centre is terrible and emails are only answered now and then. I have approached the CR ombudsman for assistance and will be handing over to Lawyers next week.
They should not have a financial service provider licence
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DirectAxis's replyOfficial
27 Jul 2020, 10:19Hello Dirk, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to get a refund. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
DirectAxis's reply27 Jul 2020, 10:19
Official
Hello Dirk, We’ve received your review. Please accept our humble apologies for any inconvenience caused in the process of trying to get a refund. We'll look into this immediately and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,