sW
shane W
1 reviews | Active since Nov 2020
17 Nov 2020, 15:41
Terrible Customer Support
You guys have the worst customer support in the financial industry, period. I have been trying unsuccessfully for 2 straight days to get hold of a human being in customer support to give me a settlement letter so I can settle this account and never deal with this incompetency again. Funny thing is, the sales guys get back to me within seconds, but support is non existent. Shocking!
Helpful (0)
Replies (5)0
Replies (5)
DirectAxis's replyOfficial
17 Nov 2020, 16:22Hello Shane, Thanks for reaching out to us. We are sorry to hear you feel that way and apologise for the poor service you have received from us. Please know that we care deeply about our customers and work extremely hard to keep[ up our service levels. We have escalated the matter to our Customer Care Department in order for you to be assisted quickly and proficiently. A consultant will be in touch with you. Team DirectAxis
DirectAxis's reply17 Nov 2020, 16:22
Official
Hello Shane, Thanks for reaching out to us. We are sorry to hear you feel that way and apologise for the poor service you have received from us. Please know that we care deeply about our customers and work extremely hard to keep[ up our service levels. We have escalated the matter to our Customer Care Department in order for you to be assisted quickly and proficiently. A consultant will be in touch with you. Team DirectAxis
sW
shane W's updateReviewer Update
18 Nov 2020, 11:18Is this what you call being assisted quickly and proficiently? Still waiting on a call from support, 24 hrs later. This is a clown show! Yet, I have been called twice by the sales team since.
sW
shane W's update18 Nov 2020, 11:18
Reviewer Update
Is this what you call being assisted quickly and proficiently? Still waiting on a call from support, 24 hrs later. This is a clown show! Yet, I have been called twice by the sales team since.
DirectAxis's replyOfficial
18 Nov 2020, 16:06Hello Shane, Thanks for reaching out to us. We have received confirmation that you have been assisted by one of our Team Leaders. The settlement letter was created and emailed to your email address. Please confirm receipt as soon as you receive it. Team DirectAxis
DirectAxis's reply18 Nov 2020, 16:06
Official
Hello Shane, Thanks for reaching out to us. We have received confirmation that you have been assisted by one of our Team Leaders. The settlement letter was created and emailed to your email address. Please confirm receipt as soon as you receive it. Team DirectAxis
sW
shane W's updateReviewer Update
18 Nov 2020, 16:18Received, thanks
sW
shane W's update18 Nov 2020, 16:18
Reviewer Update
Received, thanks
DirectAxis's replyOfficial
18 Nov 2020, 16:53You're welcome.
DirectAxis's reply18 Nov 2020, 16:53
Official
You're welcome.