Terrible customer service and no feedback from anyone.

Worst customer service ever. They don't forget to call and email on time to get you to sign up for a loan. Once you have it, good luck trying to get hold of anyone to get your loan documentation, never mind a settlement amount. The customer service email and complaints email and the loan email addresses all don't seem to work because nobody has responded, to date. Call centre agents all sound like they're working in a cave, the line is so bad. When I say I've emailed and had no response, the line went silent and the agent said, well that's the email address. Thanks for nothing. The loan amount on my banking profile vs the one in my agreement are 2 completely different amounts and I'm asking for an explanation and the response makes no sense either. If you're reading this and considering a loan from DirectAxis, please don't. Rather sell a kidney.