Terrible customer service and impossible to get your account closed.

Terrible customer service.

I have been contacting Direct Axis since early December 2021 to have my account closed after I settled the balance in full early December. Have provided the consultants with my bank statement and proof of payment twice, and have sent numerous follow up emails requesting feedback. Each time I receive a response "Please provide your bank statement or proof of payment".

I cannot get through to your call center to speak to an actual person. This has been the most frustrating experience. During all this time while I am following up and practically begging you to close the account, you keep adding interest (on what grounds I don't know as the account is settled and the payment is reflected on your records and my latest statement from Direct Axis) and I'm also being charged credit service fees, etc.

Please contact me urgently to have this account closed. I have given you 4 reference numbers in the additional info section. Yes, this is how many times I've had to follow up.