Terrible customer service

I called directaxis on the 14/02/2022 to get a paid up letter or to get a statement showing that my account is up to date. I have had no response and 0 help. I have been calling every day since and not a single person is getting back to me, all they are doing is telling me that they are processing a statement and they will get back to me but no one has gotten back since the 14th of Feb. Everyday they just tell me that I am going to recieve it soon and that is the only help that they can give and I have to just wait