1 reviews | Active since Jun 2013
Terrible Customer Service
<p>I have asked on numerous occassions, if my monthly premium could be made lower. Everytime I contact them, I am being advised that someone from special arrangements will contact me. It has been 3 months, and still no one has either phoned or emailed me. My financial circumstances has changed drastically, and sureley a company should accept an arranged monthly amount, before no payment! I think it is now time to contact the NCR to report this company, as I have all my emails I have sent to them, as well as correspondence received back from them, advising that someone will call me.</p>
Hi. Thank you for letting us know. We're looking into this urgently and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
Hi. Thank you for letting us know. We're looking into this urgently and will be in touch with you as soon as we've gathered more information. Team DirectAxis
Best regards,
We've tried to call you but we're having trouble reaching you. Of course we'll try to get in touch with you again, but if you'd like, please contact us on *** or if you’d prefer email us at ***.. We'd like to settle things as soon as we can.
Best regards,
We've tried to call you but we're having trouble reaching you. Of course we'll try to get in touch with you again, but if you'd like, please contact us on *** or if you’d prefer email us at ***.. We'd like to settle things as soon as we can.
Best regards,
Hello, it’s proving difficult to reach you. We’d like to assist as soon as possible, so please do call us on *** or if you’d prefer email us at ***.
Best regards,
Hello, it’s proving difficult to reach you. We’d like to assist as soon as possible, so please do call us on *** or if you’d prefer email us at ***.
Best regards,
Hello. It is not that difficult to reach me. I have mentioned to your staff on numerous occassions, that I am not allowed to take personal phone calls during office hours. My available times are 1:00-1:30 & again from 16:00-16:40. Your company also have my email address on record, as I receive my monthly statements from you every month. I have contacted Ismail who was in your special arrangement department, but was advised that he is no longer in that department and that I should contact ********** which I have done, but she has not even acknowledged my email. A lady phone me this monring, didn't even introduce herself, but she did promise to phone me at one sharp, but I am still waiting. I have noticed that my monthly debit order has been stopped, as no deduction took place on the 28th of February 2017, so please be warned - if your company dares and blacklist me because of this, I will not leave things here. So best you get someone to contact me on the available times on my cellphone or get in touch with me via email. I will not tolerate being harrased and embarresed at my work of place. The next phone call I receive at my work, I will most definetley, open a case at the NCR.
Hello. It is not that difficult to reach me. I have mentioned to your staff on numerous occassions, that I am not allowed to take personal phone calls during office hours. My available times are 1:00-1:30 & again from 16:00-16:40. Your company also have my email address on record, as I receive my monthly statements from you every month. I have contacted Ismail who was in your special arrangement department, but was advised that he is no longer in that department and that I should contact ********** which I have done, but she has not even acknowledged my email. A lady phone me this monring, didn't even introduce herself, but she did promise to phone me at one sharp, but I am still waiting. I have noticed that my monthly debit order has been stopped, as no deduction took place on the 28th of February 2017, so please be warned - if your company dares and blacklist me because of this, I will not leave things here. So best you get someone to contact me on the available times on my cellphone or get in touch with me via email. I will not tolerate being harrased and embarresed at my work of place. The next phone call I receive at my work, I will most definetley, open a case at the NCR.
We will be contacting you at 13h00 which might be from a private number or the number could be pulling through starting with "087". We would like to settle the matter as soon as possible.
Best regards,
We will be contacting you at 13h00 which might be from a private number or the number could be pulling through starting with "087". We would like to settle the matter as soon as possible.
Best regards,