Terrible customer service

<p>All I wanted was to find out the settlement figure for my secured loan. It seems as long as Direct Axis have your money, they dont care about customer service.</p> <p> </p> <p>I have phoned them 5 times now. The first time I phoned they told me that their SECURED loans department has been shut down. What does that mean for me!?</p> <p> </p> <p>The next fewe times I have either been forced to hold on whilst they transfer me from consualtant to consulatant and wait for over 50minutes or been told I will receive a call back.</p> <p> </p> <p>Im still waiting for this call and to receive a service.</p> <p> </p> <p>Terrible.</p>