Terrible customer care

All I want is to find out what amount is still owing on my existing loan but this is turning out to be an impossible task! I called the customer service number *** MULTIPLE times on Sat 26 Sep and Sun 27 Sep 2020, after eventually getting through to a consultant, each time I got cut off, or it just went silent, with me entually giving up. The sound quality was also extremely poor, so soft I could hardly hear the consultant the few times I actually spoke to one.

I still don't know what my balance is and what's owing. Really bad customer care but when it comes to month end they grab your money on time. I will never take another loan from Directaxis.