LM
Liesle M
1 reviews | Active since Nov 2017
04 Sept 2020, 08:40
Terrible Client Service
It is just impossible to get any client service joy from DirectAxis. I tried contacting them to ask questions about my account, but they let me hold on forever. I don’t even get to a consultant and if I go through to a line, the line gets cut. I send an e-mail, no reply to date and no call from DirectAxis. This is very frustrating. On top of it all - They are taking money from my account which I did nog agree to.
Helpful (0)
Replies (2)0
Replies (2)
DirectAxis's replyOfficial
04 Sept 2020, 11:41Hello Liesle, We’ve received your review. Please accept our apologies for any inconvenience caused in the process of trying to getting through to our call centre. We have implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience delays in responses from our agents. We care about our customers and our primary focus during this time is to act responsibly towards them. We’ll escalate your query onto our Customer Care support team and have them contact you. Team DirectAxis
DirectAxis's reply04 Sept 2020, 11:41
Official
Hello Liesle, We’ve received your review. Please accept our apologies for any inconvenience caused in the process of trying to getting through to our call centre. We have implemented preventative measures to protect our team against the spread of the Coronavirus infections. As such, you may experience delays in responses from our agents. We care about our customers and our primary focus during this time is to act responsibly towards them. We’ll escalate your query onto our Customer Care support team and have them contact you. Team DirectAxis
LM
Liesle M's updateReviewer Update
04 Sept 2020, 12:27Please ensure that I am being contacted very urgently. I can't wait for months because you have a delay and it is convenient to use COVID as an excuse. Customer service is still suppose to be on top of the list. In the meantime you are taking money from my account without my knowledge of what it is being taken for and this has been going on for months up until now. I need answers very urgently.
LM
Liesle M's update04 Sept 2020, 12:27
Reviewer Update
Please ensure that I am being contacted very urgently. I can't wait for months because you have a delay and it is convenient to use COVID as an excuse. Customer service is still suppose to be on top of the list. In the meantime you are taking money from my account without my knowledge of what it is being taken for and this has been going on for months up until now. I need answers very urgently.