TERRIBLE CLIENT SERVICE

After having an personal loan with Direct Axis and being handed over to Munnik Basson Dagma, I contacted MBD and requested a settlement letter. They send the letter to me within 10 mins I then made the FULL payment as per settlement letter and received confirmation from them with a payed-up letter. I then tried to contact Wesbank / Direct Axis and they directed me to customer service. I have send the payed-up letter to them TWICE requesting feedback but NO RESPONSE. This has now been days! My account still shows in a minus AFTER PAYING THE SETTLEMENT AMOUNT IN FULL. NO ONE is responding to my mail! NO ONE can help me when I phone them. NOTHING! Terrible service! I need my account rectified. PLEASE RESPOND VIA EMAIL.