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Zalda Z
1 reviews | Active since Oct 2021
28 Oct 2021, 11:46
Terrible call centre
No answer at the call centres. Literally holding for over an hour. When the agent hear that you need updated documents and not a new loan, the line “suddenly” goes dead. This is terrible.
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DirectAxis's replyOfficial
28 Oct 2021, 14:25Hello Zalda, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our support team and a consultant will be in contact with you. Team DirectAxis
DirectAxis's reply28 Oct 2021, 14:25
Official
Hello Zalda, Thank you for reaching out to us. We want to apologise for the experience you’ve had. It’s not our usual standard and we understand how frustrating this delay must be. We are sorry that you’ve had to spend so much time on this. We have escalated the matter to our support team and a consultant will be in contact with you. Team DirectAxis