TERRIBLE BUSINESS, CUSTOMER SERVICE and JUST A WASTE OF TIME!!!!!!

I have been a Direct Axis customer since 2013 and have had every single installment taken via debit order. This has been the case since day one. Today I decided to call for the first time in years as its 1 year left for my loan so decided to get a statement to consider settling this off sooner. I was told my account was in arrears for something like R130. I was confused as these installements have been via debit order always. I have never changed bank accounts neiother have I ever been in a position where their debit order bounced due to no funds on my side. I also was never ever called about this. So I asked, when was this for and why was this...not a single person from customer care could answer me. They kept transferring me to accounts. And to no surprise, you end up holding on and after about 50mins or so get cut off. I made 5 calls today and all the same outcome. I then asked the last agent for his full names so that I can call back to him if I get cut off AGAIN. He says he cannot give me his full names due to security purposes LOL. Pathetic!!! They have your every bit of oprivate info but cant give you their full names at least? To top it off, after telling me my account is in arrears , the agent still proceeded to tell me about an exclusive loan they have available for me. Needless to say, my goal will be to close this only loan I have fast as possible and to never deal with this terrible company. Whoever is reading this...always thionk twice before goping to or back to direct axis. They are useless, their customer service is terrible, Nicky Hill probably doersnt exist and They have wasted over 3 hours off my day today. All I needed was a balance and lfinal debit order date. They also have stopped sending me statements since 2018 yet all my details are still the same. The number to accounts dept just does not connect. I will make it my duty to always advise people against this company. They are down right USELESS. I will proceed legally with this should that strange arrears amount be escalated incorrectly.