Terrible and frustrating Service

<p>Hello Peter,</p> <p> </p> <p>On the 17 December, 2016 a loan application was send through to DirectAxis in which they told the client it was pre-approved and that the client needed to send three months back statements, the contract and all the necessary documets needed. All the documents were sent to DirectAxis and every time the individual will call the company they will confirm that they have received all the documents and they are processing. To my surprise, today is January 11, 2017, almost a month after the application and nothing has been done so far. Last Friday the 11th we spoke to Marwan Adams and were told the money had been deposited in the account and should reflect in the next 24 hours, mind you this was around 11:am. We waited and absolutely nothing was on the account. We then called DirectAxis on Monday and were told because they use FNB and our bank is ABSA the money will appear that evening. On Tuesday we were then asked to send bank statements, in which we did resend and even received a confirmation email from them. Upon endlessly calling DirectAxis we are still not getting a clear answer. It seems the people who are handling their customer service DO NOT communicate with each other nor do they know what they are doing. A few minutes ago, i just spoke to Sumai Williams ( May i add that she was hesitant when we asked for her last name) this alone tells me that the information she was giving us regarding the account was not accurate otherwise why else would she refuse to provide her last name. She then proceeded to tell us that her department does not deal with documents and she was transferring us to the proper department. We have been placed on hold for 23 minutes and no one has answered the phone. This kind of service is dispeakable and DirectAxis should be ahamed of the way they treat their clientele. We had to hang up because who has that much money to be on hold for 20 minutes. I just spoke to Ezra Pather who claims he works receptionist area and he claims he cant put me through to Marwan Adams because he does not hace the resources to do so. We have called DirectAxis in the past three weeks, requested to be put through to Marwan Adams and it was done before but today all of a sudden they can not do that. I am puzzled at the level of zero care for their customers and prospective customers.</p>