RV
Renalda V
1 reviews | Active since Mar 2020
18 Aug 2020, 09:06
Terrible after service
Customer Care does NOT answer. With emails we just get an Automatic reply with an consultant with get back in 2 days it is nou ***2 freaking days and nothing but select the new loan option and someone answers before you even finish your selection.
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Replies (2)RV
Renalda V's updateReviewer Update
18 Aug 2020, 09:20Needless to say my problem is still not solved
RV
Renalda V's update18 Aug 2020, 09:20
Reviewer Update
Needless to say my problem is still not solved
DirectAxis's replyOfficial
19 Aug 2020, 09:53Hello Renalda We have received your review. Apologies for the unpleasant experience in trying to get through to our call centre. When requesting to have your account settled, a settlement letter is drafted, after receiving your funds, the account automatically moves into a closing process. The process takes up to 10 business days for the account to be closed and a paid up letter to be drafted and sent to you. If you have not requested the settlement quotation this process will have to be logged manually and can take up more time. Please email us your proof of payment to *** in order for us to assist. Team DirectAxis
DirectAxis's reply19 Aug 2020, 09:53
Official
Hello Renalda We have received your review. Apologies for the unpleasant experience in trying to get through to our call centre. When requesting to have your account settled, a settlement letter is drafted, after receiving your funds, the account automatically moves into a closing process. The process takes up to 10 business days for the account to be closed and a paid up letter to be drafted and sent to you. If you have not requested the settlement quotation this process will have to be logged manually and can take up more time. Please email us your proof of payment to *** in order for us to assist. Team DirectAxis