Terrible

Pathetic service, with no customer support, with *********** staff members. I have never had such bad service with a financial institution like I do with DirectAxis! Being a client for 10 years, and this is the **** service I get. No one phoning back, putting a client on hold for 49min and drops the call, from 13h56 till 15:16 (16 calls) unsuccessful! Everyone puts you throw to a new person, or then this is missing and then everything is 100%. Monday 16 Nov 2020 @ 19:31, I spoke to Ikona, she told me that "someone" will phone me today going throw the contract and then payment will be done. Since 12 Nov when I did my application and was approved, I was told to send my bank statements and policy. Which I did that same day. It is 5 days later!!!! No one phones me, no one can give me answers. Now the system cant open documents?????????? what more excuses are going to come up. the lady puts the phone down in my ear. wow, i am paying your salary! Ianda is the person dealing with my "loan", but I never gets to talk to her. Her manager is also not available Varity. If it's not their website not functioning properly it's the call center! I contacted their call center everyday from Thursday 12th till now 17th. And I best part is you need to provide your ID so they can verify you, when you get to a consultant, guess what, you need to give your ID again! I am fedup! I also have plans to arrange! Your site saying: Why apply for a personal loan with DirectAxis? It is secure and straightforward to complete your loan application online. Your repayments are fixed at our current interest rate for the full term of your loan. They never go up – no matter how much interest rates do. Repayments are over a term from 24 months up to 6 years. Feedback is given quickly and your money could be in your bank account within 48 hours. (Talk ****!!!!)