1 reviews | Active since Jun 2015

23 Jan 2017, 16:42

Technical difficulties on loan payout

<p>My application has been verified, confirmed, approved and finalized but payout seems to be an technical issue. After 5 days of daily phone calls and explaining to any consultant and getting the same response "you loan should be paid out by close of business today"</p> <p> </p> <p>Going on day 6, business has not closed yet according to DirectAxis. Poor consultant probably work non stop (no close of business as yet).</p> <p> </p> <p>Please could I get resolution instead of same "loan will be paid out by close of business"....I have goldfish that are starving / on my last salticrack and still going on the hope of DirectAxis eventually closing for business today. Please help.</p> <p> </p> <p>I can provide recordings of daily phonecalls thanx to call recorder, but running low on battery....please hurry.</p>

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Replies (3)
DirectAxis
DirectAxis's reply23 Jan 2017, 17:40
Official

Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis

Best regards,

's update23 Jan 2017, 18:11
Reviewer Update

I do appreciate it.

I honestly do hope you will understand if I phone back before 8pm to confirm?

This is not because I have lost hope or trust, but solely because of renewed hope and excitement of possible resolution...I could not bare another heartbreaking let down of having to send the wife to bed without seeing another episode of "Desperate housewifes",

this is currently the only safety I have from having to explain to her :)

DirectAxis
DirectAxis's reply24 Jan 2017, 11:52
Official

We've tried to call you but we're having trouble reaching you. Of course we'll try to get in touch with you again, but if you'd like, please contact us on *** or if you’d prefer email us at ***.. We'd like to settle things as soon as we can.

Best regards,