TAT on customer service really bad

Dear Direct Axis

I really appreciate that in unforeseen circumstances you are able to assist financially, But when trying to get assistance from emailing your customer care department its a process that takes forever. I have emailed you on number occassions to confirm if my account is closed as 10days has passed I also enquired on a outstanding debit or credit that may be due.

Please can you speed up the process and get back to me as seen on my statement amount has been does this not encourage you to make contact with your clients to enquire if the account should be closed or not or will you simply just keep debiting my account.