Taking my money without consent!

My loan has been paid off and the final installment went off on my account at the end of July. I have requested written confirmation of this. As per the letter that I received from Direct Axis on 8 August 2015. There was no more amounts payable and all policies had been cancelled & closed on 6/8/2015.<br> <br> Yet the amount of R46.59 has still been deducted from my account in August, September, October and November. I have requested confirmation after confirmation that this will be sorted out and yet I have received NO direct communication. I only keep receiving an e-mail stating that a consultant will contact me within 24 hours when I resend a query...which NEVER happens.. This is unacceptable , especially since the only contact that I have received from DIrect Axis is about taking out another loan.. The total amount that has now been deducted without my authorization is R186.36!!!. Kindly repay the amount back into my account as soon as possible.<br>