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elizabeth E

1 reviews | Active since Aug 2013

24 Apr 2015, 10:30

Taking debit order to early

Im Sick and tired of direct axis taking there debit order out my account before the authorized date. I DON'T GET PAID ON THE 24th OF A MONTH!!! then i have my bank calling me to say that i must now make immediate payment into my cheque account as it has gone INTO negative to protect my credit rating. not only do i now i have no money to eat and the few hundred rand in my purse had to get deposit into the account i also had to miss work to go deposit money. THIS IS BREACH OF CONTRACT FROM DIRECT AXIS. contractual date is the 25th of every month. UNACCEPTABLE

0
Replies (1)
DirectAxis
DirectAxis's reply24 Apr 2015, 10:35
Official
Hello lizzy00,

Thank you for bringing this to our attention. We have escalated this internally and a consultant will be in touch to assist you further.

Kind regards
Direct Axis Customer Relationship Management Team

Best regards,