Taking 1 month to approve/decline loan application

Direct Axis phoned constantly for me to apply for a loan. We started with home repairs so we thought that we'll get the loan so we can finish the project over the next 2 weeks while on leave. I've send through the documents requested 06/11/2015, they requested more documents which we sent through 12/11/2015. For the last 2 weeks we phoned Direct Axis every day. First story is that they are short staffed, second story is that they still have to assess the documents, we will get a call by the end of the day. We phoned yesterday and was told that the loan has been approved, she gave me the quote of what the monthly instalment will be and was told (again) that direct axis will phone and the money should be in our account before the weekend. Phoned again today cause nobody phoned me back and was told by Desire that the documents has been send back to credit department. Spoke to her supervisor (Ibraham) and told him that month later and we are back a square , no answer. Yesterday the loan was approved today, no sir sorry not yet. So what is it now? If you cannot give loans stop harrasing people to apply for loans. All our home repairs has to be put to stop now!!!! Pathetic