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THULI T
1 reviews | Active since Mar 2009
16 Sept 2015, 13:41
Such Stress
i have never been so disappointed in a company like this.<br> <br> I app**** for a consolidation loan last week wednesday and till today im yet to hear an answer. Right now my application is at the final stages and they cant escalate it for me to get an urgent answer because of their systems and no one wants to take the action or be accountable they all blame it on the system.<br> <br> The system can be fixed and i mean customer service is just not excellent as they say when they send letters to apply. <br> <br> im just tired of calling them cuz they never call. they advice they will call but never do again customer service not up to standard <br> <br> i dont know
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Replies (1)DirectAxis's replyOfficial
16 Sept 2015, 13:45Hello thulz59,
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Best regards,
DirectAxis's reply16 Sept 2015, 13:45
Official
Hello thulz59,
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Thank you for bringing this to our attention. We have escalated the matter to a consultant who will be in touch with you shortly.
Kind regards,
Direct Axis Customer Relationship Management Team
Best regards,
