aK
andiswe K
1 reviews | Active since Mar 2015
18 Mar 2015, 15:39
such poor service!!! send me settlement letter!!!
have requested my account settlement value, I have called 5 times in one day from 8am, till this time 15:30, I still have not received the settlement letter.Please send email me my settlement figure and the banking details for the account number that I need to make the deposit into. Is that so difficult? Is that asking for too much? it takes 7 ****** hours to email settlement account????? you people are so quick handing out loans, when we wanna do away with debt u take all day to send settlement figure and baking details
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DirectAxis's replyOfficial
19 Mar 2015, 07:27Hello smartycat,
We apologise for your experience and thank you for bringing this to our attention! We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards
Direct Axis Customer Relationship Management Team
We apologise for your experience and thank you for bringing this to our attention! We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards
Direct Axis Customer Relationship Management Team
DirectAxis's reply19 Mar 2015, 07:27
Official
Hello smartycat,
We apologise for your experience and thank you for bringing this to our attention! We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards
Direct Axis Customer Relationship Management Team
We apologise for your experience and thank you for bringing this to our attention! We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards
Direct Axis Customer Relationship Management Team