SUCH DISREGARD SO NOT ACCEPTABLE!

I have a personal loan with DirectAxis and I often get called just to thank me for being such a good payer, I never miss payments! To protect myself I also took credit life insurance to cover the loan amount owing in unforseen circumstances. From day one of the lockdown I have been sending mails and trying to let DirectAxis know I am not getting paid a salary so the credit life insurance should cover my installments. I have not heard a word from them but I did get a statement for my next payment due!! This is absolutely ridiculous that they show such disregard to a client who ensures prompt payment of this loan. All I need is for someone to contact me to resolve this. All my other credit providers have contacted me except DirectAxis!! Is this even legal to blatantly ignore or disregard clients when we are all trying to do the right thing here!!!