NM
Nosimthembile M
1 reviews | Active since Jun 2019
29 Jan 2022, 21:47
Struggling to get paid up letter
I'm struggling to get paid up letter for account BLU42807L that I settled on the 10 December 2021 and I e-mailed proof of payment same day, yet my bank account was debited in January and after waiting some day I finally received the refund as I was told they can not close the account until they pay back the refund. Now the account is still reflecting as open in my credit profile and now I'm struggling to get my bond application approved as they need proof that I have settled this account. I have called and sent e-mails requesting the "paid up letter", not sure if I will ever get this letter.
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DirectAxis's replyOfficial
31 Jan 2022, 10:25Hello Nosimthembile, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience caused in the process of trying to get a paid-up letter from us. We'll escalate the matter to our Customer Care support team and arrange for a consultant to call you. Team DirectAxis
DirectAxis's reply31 Jan 2022, 10:25
Official
Hello Nosimthembile, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience caused in the process of trying to get a paid-up letter from us. We'll escalate the matter to our Customer Care support team and arrange for a consultant to call you. Team DirectAxis
NM
Nosimthembile M's updateReviewer Update
31 Jan 2022, 10:59Thank you for your response, it would really be appreciated if this matter can be resolved as soon as possible, I will wait for the call.
NM
Nosimthembile M's update31 Jan 2022, 10:59
Reviewer Update
Thank you for your response, it would really be appreciated if this matter can be resolved as soon as possible, I will wait for the call.