Struggling to get a refund...

My account was debited twice and i have been calling since the 30th to get a refund but nothing is happening. When you speak to the consultants they tell you that you will get the money today or tomorrow but you will not get it. They promise to get their managers to call you back but that never happens. It is also a mission to get through to the call center and when you finally do you will speak to a consultant who does not sound keen in assisting at all. It is like the consultants are trained to be *********** and to frustrate customers until the give up on their monies. I do not recommend this company to anyone the offer the worst service.