1 reviews | Active since Jun 2016
Struggling to get a paid up letter
<p>It seems like a person must struggle before they can assistance from Directaxis, my husband setlled his call direct loan on the 5th July, mind you it was paid straight at the bank teller, meaning it was received same time, now until today he has been sending emails, trying to call, wasted about R60 on airtime, no paid up letter, no email, no sms, nothing to show him that his account is updated or sent to credit bureaus to update his credit profile, so i guess direct axis is not happy with customers who do early settlements huh?</p>
Hi
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Hi
We apologise for your experience and thank you for bringing this to our attention. We have escalated this internally as a matter of utmost priority and are busy investigating.
A consultant will be in touch soonest to assist you further. We will keep you updated until the matter is resolved.
Kind regards,
DirectAxis Customer Relationship Management Team
Hi
We are able to confirm that the matter is resolved.
Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
Hi
We are able to confirm that the matter is resolved.
Please share your feedback on Hello Peter so that we can continue to improve our customer service experience.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
We are very delighted to say, DirectAxis was very quick to reposnd, our complaint was resolved in 2 hours time. Thank you. you do care about your customers
We are very delighted to say, DirectAxis was very quick to reposnd, our complaint was resolved in 2 hours time. Thank you. you do care about your customers
Hi
Thank you for the positive feedback.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team
Hi
Thank you for the positive feedback.
Please feel free to connect with us on Facebook and Twitter should you require any sort of assistance in the future.
Kind regards,
DirectAxis Customer Relationship Management Team