Struggles with getting a settlement figure!

I want to settle my account. Called on Monday 23 December and the agent told me he can't provide a settlement because of the approaching debit order date (26th). The debit order went off on 24 December. Called this afternoon again (27 December) and was told they still can't give me a settlement because the debit order is not reflecting. So what now? I have to wait until Monday (30 December) for you to give me a settlement? And in the mean time, you're adding interest to the account daily when I wished to settle the account days ago? Why should I be liable for this now? Absolutely ridiculous that at this point in time, in today's day and age, you still don't have the technology or levels of customer service to actually give the customer what they want, because as I now understand, there wasn't any reason the first consultant I spoke to shouldn't have been able to provide me with a settlement figure.