tP
trevor P
1 reviews | Active since May 2017
15 Dec 2020, 12:30
stop order the 15th dec
i am retired and have a loan from direct axis that i repay on stop order every month ,i received a notification that they were going to bring dec forward to the 15th .After numerous mails requesting them not to (which they ignored ) as i only receive pension at month end .They went ahead and deducted on 15th so i have instructed the bank to reverse the stop order ..i am also going to expose this on social media
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Replies (2)
DirectAxis's replyOfficial
15 Dec 2020, 14:21Hello Trevor, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience we may have caused, we acknowledge your frustration. Our Collections Team is refunding all customers who have been affected. We have escalated your query to our Collections Department so that they can refund your account as soon as possible. Team DirectAxis
Best regards,
DirectAxis's reply15 Dec 2020, 14:21
Official
Hello Trevor, Thanks for reaching out to us. Please accept our humble apologies for the inconvenience we may have caused, we acknowledge your frustration. Our Collections Team is refunding all customers who have been affected. We have escalated your query to our Collections Department so that they can refund your account as soon as possible. Team DirectAxis
Best regards,
DirectAxis's replyOfficial
15 Dec 2020, 14:46Hello Trevor, We are happy to confirm that you have been assisted and that your refund has been logged. Please know that the refund will take 24 hours to reflect in your bank account. If you have any further questions do not hesitate to contact us. Team DirectAxis
Best regards,
DirectAxis's reply15 Dec 2020, 14:46
Official
Hello Trevor, We are happy to confirm that you have been assisted and that your refund has been logged. Please know that the refund will take 24 hours to reflect in your bank account. If you have any further questions do not hesitate to contact us. Team DirectAxis
Best regards,