****** Money

This is the very worst encounter i had in a very long time with a company. First you battle the whole day to get hold of someone through the call center. Then you are cut off and start all over again. My loan I had was settled with Direct axis. the bank, African Bank did all the work and payment to Direct axis. African Bank paid them R 5586.27 more than the settlement amount. I know because i asked beforehand. now to get that money back??? What a struggle. Please these calls are recorded for training. Now you can go and find those and you will see from day one i phoned to let them know about the money and when are they paying it back. For the life of me I do not understand why call centres even exist. Please can anny bodyhelp.