TN
Tholakele N
1 reviews | Active since Oct 2016
20 May 2021, 18:02
Still waiting for settled loan to be closed
I settled my account over a month ago and was still debited. I have requested for the letter stating my account has been settled and to be refunded the installment. I have called the call centre every week after the supposed time it will take for the actions to take place and all I get promised are call backs by managers that never happen. Can someone refund my money and close the account I do not want to be debited again for something I settled.
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DirectAxis's replyOfficial
21 May 2021, 10:17Hello Tholakele, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get your account closed. We are here to assist you until the matter is resolved. You are required to send us the proof of payment as it is a banking requirement. In terms of the proof of residence, the document can either be a utility bill or an account statement not affiliated to FNB and not older than 3 months. You may email all of the above to *** so that we can pass it onto our support team. Team DirectAxis
DirectAxis's reply21 May 2021, 10:17
Official
Hello Tholakele, Thank you for reaching out to us. Please accept our apologies for the inconvenience caused in the process of trying to get your account closed. We are here to assist you until the matter is resolved. You are required to send us the proof of payment as it is a banking requirement. In terms of the proof of residence, the document can either be a utility bill or an account statement not affiliated to FNB and not older than 3 months. You may email all of the above to *** so that we can pass it onto our support team. Team DirectAxis