GV
GayleH V
1 reviews | Active since Aug 2025
01 Feb 2019, 11:06
Still waiting for resolution of refund shortfall - reported them to FAIS Ombudsman
After my account was settled, this company deducted an instalment and debited interest and charges. They then **** and said that the bank who paid off the loan did not ask for settlement figures, so they are to blame for the account not being closed. This is a blatant lie, as obviously the bank who paid up the loan could not have paid it off without a figure being first obtained. They then refunded me after complaints, but did NOT REVERSE THE CHARGES THEY WERE NOT ENTITLED TO DEBIT. The refund is there short, and I am still waiting for them to deal with the issue. They also owe me interest on the credit. I have reported them to the FAIS Ombudsman.
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Replies (3)
DirectAxis's replyOfficial
01 Feb 2019, 11:41 Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, we'll be in touch as soon as we have more information for you. Team DirectAxis
DirectAxis's reply01 Feb 2019, 11:41
Official
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, we'll be in touch as soon as we have more information for you. Team DirectAxis
GV
GayleH V's updateReviewer Update
01 Feb 2019, 13:41I am NOT interested in your stupid automated responses ... Reply to my emails!
GV
GayleH V's update01 Feb 2019, 13:41
Reviewer Update
I am NOT interested in your stupid automated responses ... Reply to my emails!
GV
GayleH V's updateReviewer Update
12 Jun 2019, 13:36i note that you **** to the Ombudsman that the matter was resolved. Then, after you were contacted by them, you have failed or refused to respond, despite a deadline of a month ago. I have advised the Ombud that I will take legal action in the Small Claims Court as you have no grounds on which to charge interest and charges on a NIL balance in law. You provided a statement which clearly shows that the account was paid up on the 19th December 2018, so on what basis in law did you debit interest and charges AFTER that date? This is a matter of principle, and I advised the Ombud last week that you have until 18th June 2019 to credit my account with the money you *******ly debited.
GV
GayleH V's update12 Jun 2019, 13:36
Reviewer Update
i note that you **** to the Ombudsman that the matter was resolved. Then, after you were contacted by them, you have failed or refused to respond, despite a deadline of a month ago. I have advised the Ombud that I will take legal action in the Small Claims Court as you have no grounds on which to charge interest and charges on a NIL balance in law. You provided a statement which clearly shows that the account was paid up on the 19th December 2018, so on what basis in law did you debit interest and charges AFTER that date? This is a matter of principle, and I advised the Ombud last week that you have until 18th June 2019 to credit my account with the money you *******ly debited.