Still waiting for funeral claim payout - DISGUSTING SERVICE EVER!!!

My husband passed away on the 14th July 2020. I submitted his funeral policy claim on the 28th July 2020 and received your generic response of 2 - 3 days turnaround time. Since then I have spent over R600 airtime trying to call you and Hollard to try and resolve the claim. When I call DirectAxis, I get sent to Hollard, then when I talk to Hollard they put me through to DirectAxis and not ONE single person has been able to assist me with sorting out the claim. It is such a painful experience to loose my husband and then have to deal with *********** companies on top of it all while you are trying to settle a funeral bill.

And what happened to paying out the claim in 48 - 72 hours? What false advertising is that??? DISGUSTING!!! I am sure if someone misses a payment on their policy you call them straight away!! I even went so far as to fill out the "Contact me" section of your website and how funny that someone called me within 3 minutes and then could not help me.... surprise surprise!

I am not sure what you are paying your call centre to do as no-one answers the phone for 45 minutes straight all the while wasting my airtime holding on the other side for NOONE to answer the phone. The only person that I actually spoke to was called Aysha and she never called me back as promised....again not suprised at all.

All in all, my dealing with your company has been horrific and I have told EVERYONE that I know about my experience to date. My attorney will be getting involved should I not receive a call from you with the payment date by close of business 14th August 2020! I am a marketing director and know the damage that can be done to a brand through word of mouth,....... believe me, should I ever hear someone considering to use your company........ I will give them the honest truth about the service you deliver in the worst time of a humans life!

I highly doubt that this complaint will even be read or responded to timeously as it is not in your companies value makeup to put your customers first!

Disgusted that I have to go to this level to try and sort out something that my husband left to me to make my life easier to give him the best funeral. I will not hold my breath for a response, just wanted to vent and make people aware of the shocking service you give!