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Nomthandazo S
1 reviews | Active since Jan 2018
30 Apr 2021, 11:27
Still waiting
Its unfortunate that till now i haven't received my refund from Direct Axis. Im being told that my case is now with Wesbank. My contract is with Directaxis and awaiting feedback from them. On the 23rd of April i received an email that said my refund has been processed, who knows maybe my bank account will change today or tomorrow i dont know. All i know is i submitted the necessary documentation on 15th of April 2021 and tomorrow is 1 May 2021 and was told turn around period is 5 to 10 working days. I pray this situation will change. Kind regards NP SKHOSANA ID ***
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DirectAxis's replyOfficial
30 Apr 2021, 12:42Hello Nomthandazo, Thank you for reaching out to us. Apologies for the unpleasant experience in trying to get your account refunded. When requesting to have your account settled, a settlement letter is drafted, after receiving your funds, the account automatically goes into a closing process. The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you. If you have not requested the settlement quotation this process will have to be logged manually and can take up more time. Our teams are currently dealing with your query and we will continue to monitor your account until it is closed. Team DirectAxis
DirectAxis's reply30 Apr 2021, 12:42
Official
Hello Nomthandazo, Thank you for reaching out to us. Apologies for the unpleasant experience in trying to get your account refunded. When requesting to have your account settled, a settlement letter is drafted, after receiving your funds, the account automatically goes into a closing process. The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you. If you have not requested the settlement quotation this process will have to be logged manually and can take up more time. Our teams are currently dealing with your query and we will continue to monitor your account until it is closed. Team DirectAxis
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Nomthandazo S's updateReviewer Update
30 Apr 2021, 15:23Thank you for your response thou im still not answered, when i phoned Direct Axis on the 13th of April 2021 to check if my loan was fully settled and to get a settlement letter, i was told that my account was over settled which i suspected because African Bank paid the full loan amount not the balance of what was outstanding on my Direct Axis loan and again on the 15th of April Direct Axis deducted from my account and i called and they explained that my account is still open hence that is why the deduction went through. I had already provided the necessary documentation for a refund as from the 14th. On the 28th of April 2021 i again called Direct Axis to get the status of my account and i was told it is now for Wesbank to process payments that are due to me. All i want to know is when because the turn around period was already explained to me on the 15th and i was patient enough and i would like to know, when you say the settlement quotation was logged manually and this might take more time, how long is that? This was never explained to me from the beginning but nonetheless. I just want to know the Date as to when will i receive my refund thats all. Im extremely stressed and im suffering because i have plans for this money.
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Nomthandazo S's update30 Apr 2021, 15:23
Reviewer Update
Thank you for your response thou im still not answered, when i phoned Direct Axis on the 13th of April 2021 to check if my loan was fully settled and to get a settlement letter, i was told that my account was over settled which i suspected because African Bank paid the full loan amount not the balance of what was outstanding on my Direct Axis loan and again on the 15th of April Direct Axis deducted from my account and i called and they explained that my account is still open hence that is why the deduction went through. I had already provided the necessary documentation for a refund as from the 14th. On the 28th of April 2021 i again called Direct Axis to get the status of my account and i was told it is now for Wesbank to process payments that are due to me. All i want to know is when because the turn around period was already explained to me on the 15th and i was patient enough and i would like to know, when you say the settlement quotation was logged manually and this might take more time, how long is that? This was never explained to me from the beginning but nonetheless. I just want to know the Date as to when will i receive my refund thats all. Im extremely stressed and im suffering because i have plans for this money.