LR
Lucille R
1 reviews | Active since Jan 2017
10 Feb 2017, 15:37
Still not solved?
<p>Direct axis has still not paid back my money....After numerous emails to Faizel Hoosain, who I am still waiting on a response from for the last 2 weeks, the problem has still not been solved. This has been coming on since beginning Dec. Poor poor service. </p>
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Replies (5)
DirectAxis's replyOfficial
10 Feb 2017, 15:59Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis.
Best regards,
DirectAxis's reply10 Feb 2017, 15:59
Official
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis.
Best regards,
DirectAxis's replyOfficial
13 Feb 2017, 10:49Hi. We have processed your refund to the value of R725.51. May we therefore regard the matter as resolved? Team DirectAxis
Best regards,
DirectAxis's reply13 Feb 2017, 10:49
Official
Hi. We have processed your refund to the value of R725.51. May we therefore regard the matter as resolved? Team DirectAxis
Best regards,
LR
Lucille R's updateReviewer Update
15 Feb 2017, 14:30You have refunded the debit that went off incorrectly after I have called after settling to make sure it does not go off.
Along with that, I have over settled the outstanding amount. After numerous calls, and 'escalating' the matter, I was told that I need a stamped letter reflecting the amount paid for settlement. I took off time from work to provide you with this and still no feedback.
Once you refunded my incorrect debit, I called to find out about the over payment and I was again told "we escalating the matter'. Where has it been escalated to??? The moon???
You guys are ***********! Did my oversettlement suddenly disappear from your records after the R725.51 was refunded????
2 months later....and you telling me about a refund that came months too late after YOU took my money December for an account that was paid up November 2016.
***********
LR
Lucille R's update15 Feb 2017, 14:30
Reviewer Update
You have refunded the debit that went off incorrectly after I have called after settling to make sure it does not go off.
Along with that, I have over settled the outstanding amount. After numerous calls, and 'escalating' the matter, I was told that I need a stamped letter reflecting the amount paid for settlement. I took off time from work to provide you with this and still no feedback.
Once you refunded my incorrect debit, I called to find out about the over payment and I was again told "we escalating the matter'. Where has it been escalated to??? The moon???
You guys are ***********! Did my oversettlement suddenly disappear from your records after the R725.51 was refunded????
2 months later....and you telling me about a refund that came months too late after YOU took my money December for an account that was paid up November 2016.
***********
LR
Lucille R's updateReviewer Update
15 Feb 2017, 14:32"So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis."
I am also still waiting on that call or email????
LR
Lucille R's update15 Feb 2017, 14:32
Reviewer Update
"So, expect a call or email from us because we'll be in touch with you soon. Team DirectAxis."
I am also still waiting on that call or email????
DirectAxis's replyOfficial
21 Feb 2017, 09:02Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you!
Best regards,
DirectAxis's reply21 Feb 2017, 09:02
Official
Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you!
Best regards,