LD
Lianie D
1 reviews | Active since Oct 2014
10 Apr 2021, 14:26
STILL NOT LISTENING DIRECT AXIS!!!!
I previously logged a complaint. The Escalations Department was supposed to contact me. This was 29th of march already... I'm still waiting.... and I'm not going to let it go. An apology means nothing to me if you keep on treating your clients with such a flagrant disregard and with disrespect. How difficult can it be to provide a break down of funds repaid after a settlement????
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Replies (2)
DirectAxis's replyOfficial
12 Apr 2021, 14:04Hello Lianie,
Thanks for reaching out to us.
Please accept our apologies for the delay in resolving your query.
We'll share your feedback with a Team Leader in our Escalations Department.
Team DirectAxis
Thanks for reaching out to us.
Please accept our apologies for the delay in resolving your query.
We'll share your feedback with a Team Leader in our Escalations Department.
Team DirectAxis
Best regards,
DirectAxis's reply12 Apr 2021, 14:04
Official
Hello Lianie,
Thanks for reaching out to us.
Please accept our apologies for the delay in resolving your query.
We'll share your feedback with a Team Leader in our Escalations Department.
Team DirectAxis
Thanks for reaching out to us.
Please accept our apologies for the delay in resolving your query.
We'll share your feedback with a Team Leader in our Escalations Department.
Team DirectAxis
Best regards,
LD
Lianie D's updateReviewer Update
12 Apr 2021, 22:56And now you give me a letter to state my account has been closed?!?!
Please take note that this issue was first brought to your attention on 16 March.... I have been struggling to obtain a letter stating and explaining the BREAK DOWN OF YOUR COMPANIES CALCULATIONS WRT THE SETTLEMENT THAT WAS PAID TO CLOSE THE ACCOUNT. I AM PLEASED TO KNOW MY ACCOUNT IS CLOSED HOWEVER THAT IS NOT THE ONLY THING I ASKED.
I NEED TO KNOW WHAT THE SETTLEMENT AMOUNT WOULD HAVE BEEN (ACCOUNT WAS PAID BY A 3RD PARTY) SO I CAN SEE IF ALL THE FUNDS DUE TO ME WAS PAID OUT TO ME CORRECTLY. I ALSO NEET TO KNOW IF THE INSTALLMENT YOUR COMPANY DEDUCTED FROM MY BANK ACCOUNT AFTER THE LOAN WAS PAID OFF WAS ALSO INCLUDED IN THE REFUND I HAVE RECEIVED.THE SLOW SERVICE IS THE REASON WHY I COMPLAINED AT HELLOPETER.
I WILL CONTINUE TO LOG COMPLAINTS UNTIL YOU PROVIDE ME WITH THE DOCUMENTATION AS REQUESTED ON NUMEROUS OCCASIONS.
I DON'T want any apologies. I DON'T want to hear how I must waste airtime, time and money to phone customer services where they will not be able to assist me as I ALREADY went that route previously (when the call was dropped, I was passed on from one person to the other and I had to spend sometimes more than 20 minutes just holding on for a consultant). I mean come on guys, how difficult can it be to give me some document to show me how you made your calculations? Will I have to wait again for another month for an answer??? OR should I wait for your Escalations Team again to ignore me like your Customer services did until I started lodging complaints?
Please take note that this issue was first brought to your attention on 16 March.... I have been struggling to obtain a letter stating and explaining the BREAK DOWN OF YOUR COMPANIES CALCULATIONS WRT THE SETTLEMENT THAT WAS PAID TO CLOSE THE ACCOUNT. I AM PLEASED TO KNOW MY ACCOUNT IS CLOSED HOWEVER THAT IS NOT THE ONLY THING I ASKED.
I NEED TO KNOW WHAT THE SETTLEMENT AMOUNT WOULD HAVE BEEN (ACCOUNT WAS PAID BY A 3RD PARTY) SO I CAN SEE IF ALL THE FUNDS DUE TO ME WAS PAID OUT TO ME CORRECTLY. I ALSO NEET TO KNOW IF THE INSTALLMENT YOUR COMPANY DEDUCTED FROM MY BANK ACCOUNT AFTER THE LOAN WAS PAID OFF WAS ALSO INCLUDED IN THE REFUND I HAVE RECEIVED.THE SLOW SERVICE IS THE REASON WHY I COMPLAINED AT HELLOPETER.
I WILL CONTINUE TO LOG COMPLAINTS UNTIL YOU PROVIDE ME WITH THE DOCUMENTATION AS REQUESTED ON NUMEROUS OCCASIONS.
I DON'T want any apologies. I DON'T want to hear how I must waste airtime, time and money to phone customer services where they will not be able to assist me as I ALREADY went that route previously (when the call was dropped, I was passed on from one person to the other and I had to spend sometimes more than 20 minutes just holding on for a consultant). I mean come on guys, how difficult can it be to give me some document to show me how you made your calculations? Will I have to wait again for another month for an answer??? OR should I wait for your Escalations Team again to ignore me like your Customer services did until I started lodging complaints?
LD
Lianie D's update12 Apr 2021, 22:56
Reviewer Update
And now you give me a letter to state my account has been closed?!?!
Please take note that this issue was first brought to your attention on 16 March.... I have been struggling to obtain a letter stating and explaining the BREAK DOWN OF YOUR COMPANIES CALCULATIONS WRT THE SETTLEMENT THAT WAS PAID TO CLOSE THE ACCOUNT. I AM PLEASED TO KNOW MY ACCOUNT IS CLOSED HOWEVER THAT IS NOT THE ONLY THING I ASKED.
I NEED TO KNOW WHAT THE SETTLEMENT AMOUNT WOULD HAVE BEEN (ACCOUNT WAS PAID BY A 3RD PARTY) SO I CAN SEE IF ALL THE FUNDS DUE TO ME WAS PAID OUT TO ME CORRECTLY. I ALSO NEET TO KNOW IF THE INSTALLMENT YOUR COMPANY DEDUCTED FROM MY BANK ACCOUNT AFTER THE LOAN WAS PAID OFF WAS ALSO INCLUDED IN THE REFUND I HAVE RECEIVED.THE SLOW SERVICE IS THE REASON WHY I COMPLAINED AT HELLOPETER.
I WILL CONTINUE TO LOG COMPLAINTS UNTIL YOU PROVIDE ME WITH THE DOCUMENTATION AS REQUESTED ON NUMEROUS OCCASIONS.
I DON'T want any apologies. I DON'T want to hear how I must waste airtime, time and money to phone customer services where they will not be able to assist me as I ALREADY went that route previously (when the call was dropped, I was passed on from one person to the other and I had to spend sometimes more than 20 minutes just holding on for a consultant). I mean come on guys, how difficult can it be to give me some document to show me how you made your calculations? Will I have to wait again for another month for an answer??? OR should I wait for your Escalations Team again to ignore me like your Customer services did until I started lodging complaints?
Please take note that this issue was first brought to your attention on 16 March.... I have been struggling to obtain a letter stating and explaining the BREAK DOWN OF YOUR COMPANIES CALCULATIONS WRT THE SETTLEMENT THAT WAS PAID TO CLOSE THE ACCOUNT. I AM PLEASED TO KNOW MY ACCOUNT IS CLOSED HOWEVER THAT IS NOT THE ONLY THING I ASKED.
I NEED TO KNOW WHAT THE SETTLEMENT AMOUNT WOULD HAVE BEEN (ACCOUNT WAS PAID BY A 3RD PARTY) SO I CAN SEE IF ALL THE FUNDS DUE TO ME WAS PAID OUT TO ME CORRECTLY. I ALSO NEET TO KNOW IF THE INSTALLMENT YOUR COMPANY DEDUCTED FROM MY BANK ACCOUNT AFTER THE LOAN WAS PAID OFF WAS ALSO INCLUDED IN THE REFUND I HAVE RECEIVED.THE SLOW SERVICE IS THE REASON WHY I COMPLAINED AT HELLOPETER.
I WILL CONTINUE TO LOG COMPLAINTS UNTIL YOU PROVIDE ME WITH THE DOCUMENTATION AS REQUESTED ON NUMEROUS OCCASIONS.
I DON'T want any apologies. I DON'T want to hear how I must waste airtime, time and money to phone customer services where they will not be able to assist me as I ALREADY went that route previously (when the call was dropped, I was passed on from one person to the other and I had to spend sometimes more than 20 minutes just holding on for a consultant). I mean come on guys, how difficult can it be to give me some document to show me how you made your calculations? Will I have to wait again for another month for an answer??? OR should I wait for your Escalations Team again to ignore me like your Customer services did until I started lodging complaints?