1 reviews | Active since May 2012
Still no verification of documents to transfer funds
<p>I app**** for a loan on Monday, 07 November and was was approved for the loan, pending the uploading and/or emailing of documentation. I did so, and was sent an sms yesterday to inform me that they have not received a copy of my ID and Proof of Residence.</p> <p> </p> <p>I then reuploaded the documentation and emailed it through to the specified address. After receiving no feedback, I called to enquire on the status of my loan and was told that it could take another 24-48 hours before processing.</p> <p> </p> <p>There is a specific reason for applying for this loan. Had I known it would have taken nearly two weeks (and still no gaurantee of loan approval), then I might have used the traditional banking route and been sorted with my loan application a week ago.</p> <p> </p> <p>Really poor service in my opinion!</p>
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon.
Hello, please accept our sincerest apologies. We've escalated your feedback and it is now being investigated. You'll be kept in the loop until everything has been taken care of. So, expect a call or email from us because we'll be in touch with you soon.
Hello, we're pleased that you're happy with the manner in which your concerns have been dealt with and settled. Thank you for getting in touch!
Hello, we're pleased that you're happy with the manner in which your concerns have been dealt with and settled. Thank you for getting in touch!
Hi there, please note that matter hasn't yet been dealt with and I am NOT pleased with the service received.
Hi there, please note that matter hasn't yet been dealt with and I am NOT pleased with the service received.
We are able to confirm that your application was just banked. The funds should reflect in your bank account in the next 24 – 48 hours.
We are able to confirm that your application was just banked. The funds should reflect in your bank account in the next 24 – 48 hours.
Thanks and well done.
Thanks and well done.
