STILL NO FEEDBNACK FROM THESE UNRELIABLE SERVICE PROVIDERS

STILL NO FEEDBACK NO CALL NOTHING ...........................

I'm so sick and tired f this people i wont even service provider and cause i'm not getting no service at all from them. Scenario: I changed banking details last year around October and they received my new bank details but still don't debit my account. they then go and debit me on the 1st of the month i don't know who gave them the Right or instruction to go so far as doing what they want to after me instruction this is my new account please continue to be debit me on the 25th of Every month. I then called in spoke to a very rude arrogant lady who was chewing in my ear the whole time while on the call with her Madeneyah Bayman how professional right......then she says i will refer you to my Team leader and he will call you back his name is Juan he called me back very professionally and advises me on what to do i told consultant i want all my call recording fro the day i took this contract cause i want to log this with the banking ombudsman and this defaults on my account is not my fault when i have a account u need to debit you don't, she told me the call was lodged and i will get the recordings. Juan the team leader told me the same thing and still today 28/5/2018 i have no call recordings and still getting my account debited double every month since April so if u can believe i get debited R4031.19 for one account that went into arrears cause of there system or accounts department now i have to be inconvenienced her and have my credit record affected. So today is my last appeal to get all my call recordings for my Ombudsman request and also i want this whole account restructured for my arrears and get myself back on track for all this credit inconvenience and disadvantage caused when trying to apply for a new loan or credit facility. A formal letter apologizing for this will also be done. I have also sent all my bank statements showing these debits going off on wrong dates sent to /Juan ask him to provide this to you. I than called so today to speak to the complaints department i was told there is no department like this OMG....I CANT BELIEVE THIS, I FIND IT VERY MISLEADING. Then they put me through Juan the team leader and he then advises he will have to call me back cause is is busy with one of his agents.