Hellopeter
Share Your Experience
SM
Stacey-Lee Manuel

1 reviews | Active since Sept 2021

29 Sept 2021, 16:23

Still no customer services no promises being kept

Good day ,

I am still waiting on promises that was made to me regarding my FNB account that is in arrears.I spoke with Madeneyah Bayman and she promised my fnv account that was wrongly deducted was going to be sorted out.

I was asked to send documents 3rd September which I did and no correspondence have been received again no communication after numerous follow up emails.

So no I have not been treated fairly or my case been sorted.

0
Replies (3)
DirectAxis
DirectAxis's reply30 Sept 2021, 09:09
Official
Hello Stacey-lee,  Thanks for reaching out to us.  We apologise for the inconvenience caused. We understand your frustration and are here to assist.  We have escalated the matter to our Accounts Support Team and will reach out to you as soon as we’ve gathered more information. Team DirectAxis 
SM
Stacey-Lee Manuel's update04 Oct 2021, 10:33
Reviewer Update
Still no communication received from direct axis
SM
Stacey-Lee Manuel's update04 Oct 2021, 20:33
Reviewer Update
Good day,

Thank you Madeneyah for all your help and assistance.I have been helped promptly by you through out this whole ordeal.

Much thanks