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sebrina S

1 reviews | Active since May 2016

06 Oct 2017, 09:10

Still being assesed after submitting documents 2 days ago

I app**** for a loan 3 days ago. Submitted documents as requested and still waiting for response. I called the call centre on numerous occasions and all they told me it has been approved but need to be assessed, they told me turn around time is 24-48hours....It is Friday today still no answer and now the I presume nothing will get done over the weekend. it is the first time I app**** with Direct axis and most likely the last, I am thinking of cancelling this application should I receive no call or feedback by the end of this day. Truly unsatisfied with the service of this reputable company

0
Replies (2)
DirectAxis
DirectAxis's reply06 Oct 2017, 10:10
Official

Hello, thank you for letting us know. We're looking into this urgently, and will keep you in the loop until everything has been cleared up. A consultant will be in touch with you soon. Team DirectAxis

DirectAxis
DirectAxis's reply09 Oct 2017, 11:53
Official

Hello, we’re pleased that everything has been cleared up. If you’d like you can post your thoughts and rate our level of service on our Facebook page www.facebook/DirectAxisSA – or tweet us @directaxis. In future, consider connecting with us via Facebook or Twitter. Thank you! Team DirectAxis