EvdB
Elcaria van den Berg
1 reviews | Active since Dec 2021
01 Dec 2021, 09:10
Stay clear of DirectAxis!
Wish I could give a negative star... I made a payment 23/10/2021 to settle my account, I was able to get hold of them maybe 3 times via phone after more that 30 calls. They promise to get back to me with an update. According to them a refund is suppose to take 10 days.... well we are almost at 40 days.... Still no refund has been received, still getting deducted monthly on my bank statement and still paying insurance on an account that has been settled. I strongly advise loan seekers to stay clear of DirectAxis!
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Replies (2)
DirectAxis's replyOfficial
01 Dec 2021, 10:46Hello Elcaria, Thank you for reaching out to us. Apologies for the unpleasant experience in trying to close your account. When requesting to have your account settled, a settlement letter is drafted, after receiving your funds, the account automatically goes into a closing process. The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you. If you have not requested the settlement quotation this process will have to be logged manually and can take up more time. You are required to send us proof of payment of the transaction. Please send this to *** so we can handle the matter urgently. Team DirectAxis
DirectAxis's reply01 Dec 2021, 10:46
Official
Hello Elcaria, Thank you for reaching out to us. Apologies for the unpleasant experience in trying to close your account. When requesting to have your account settled, a settlement letter is drafted, after receiving your funds, the account automatically goes into a closing process. The closure process takes up to 10 business days for the account to be closed and a paid-up letter is then drafted and sent to you. If you have not requested the settlement quotation this process will have to be logged manually and can take up more time. You are required to send us proof of payment of the transaction. Please send this to *** so we can handle the matter urgently. Team DirectAxis
EvdB
Elcaria van den Berg's updateReviewer Update
01 Dec 2021, 10:53Sent AGAIN
EvdB
Elcaria van den Berg's update01 Dec 2021, 10:53
Reviewer Update
Sent AGAIN