GP
Gus P
1 reviews | Active since Oct 2016
10 Jul 2020, 14:37
Stay away from Directxis with Covid19 relief
I have an loan with them and had the Covid 19 relief, the first month they did not debit my account be 2nd and 3rd they did. I have been trying to get this sorted out from the 7th of June with no luck at all. Just excuse why they can get hold of me but they have my number and mails. Its is clear they do not want to sort out the problem.
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Replies (2)
DirectAxis's replyOfficial
10 Jul 2020, 16:45 Hello Gus We have received your review. Please accept our apologies for your account debits. We will work hard to get the refunds processed as soon as we can. The way debt relief works is unlike anything we’ve done in the past and most of the process is manually completed, as is in your case, the timing of the manual process didn’t overlap with the automated ones and we missed the dates to stop your debit order. This is not an excuse but it is a learning process for us, and we’re working very hard to smooth those process jams to deliver the excellent customer service we strive to deliver for our customers. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
DirectAxis's reply10 Jul 2020, 16:45
Official
Hello Gus We have received your review. Please accept our apologies for your account debits. We will work hard to get the refunds processed as soon as we can. The way debt relief works is unlike anything we’ve done in the past and most of the process is manually completed, as is in your case, the timing of the manual process didn’t overlap with the automated ones and we missed the dates to stop your debit order. This is not an excuse but it is a learning process for us, and we’re working very hard to smooth those process jams to deliver the excellent customer service we strive to deliver for our customers. We'll escalate the matter to our COVID-19 support team and arrange for a consultant to call you. Team DirectAxis
GP
Gus P's updateReviewer Update
16 Sept 2020, 20:11thanks
Must say they fixed my account it took time but at least they did
Must say they fixed my account it took time but at least they did
GP
Gus P's update16 Sept 2020, 20:11
Reviewer Update
thanks
Must say they fixed my account it took time but at least they did
Must say they fixed my account it took time but at least they did