STAY AWAY FROM DIRECTAXIS!!!!RUN VERY FAR AWAY!! DONT EVER CONSIDER TAKING A LOAN FROM THESE *******

I REGRET EVER MAKING CONTACT WITH DIRECTAXIS WITH EVERY FIBRE IN MY BODY, it's been 7 months struggling with DirectAxis, they simply refuse to sort out my account knowing very well that they are in the wrong, they are *****ing their customers money and no one wants to take responsibility, sending me from pillar to post every damn day. In March / April they offered me the covid relief, I wasnt sure if I was going to receive my salary so I took it, that month end they deducted their full installment for the loan I immediately phoned them and asked them to reverse the covid fund which they promised that they cancelled it, after a few months I receive a debit order for the covid fund I reversed the debit and phoned directaxis again, they once again assured me that the issue was resolved, the following month they once again deducted the installment for the loan PLUS the covid relief, according to them they refunded me, which never happened, on their side they messed up BIG TIME, the refund is showing on my statement but the refund got reversed, the apparently I got refunded again on the 2nd of November after sending my statement to *** and *** nobody has given me feedback, so I am being charged double now, I was paying my full installment for the loan AND I AM paying for the covid fund which I struggled my ass of to cancel, nobody at directaxis actually knows what they are doing, I am sure they all receive a long list of answers to just copy and paste every time a customer has a query. I have been phoning esethu nonstop to sort my account out and to date NOTHING has been done, she had me on hold for more than 30 minutes just to get back to me and say her supervisor is not in I have to wait for the following monday. I mean seriously how long does it take to realise the mistake is on their side and sort my account out!!??!! Somebody is *****ing people's refunds at directaxis and nobody wants to account for them or take responsibility, THEY ARE GETTING RICH OFF OTHER PEOPLE's REFUNDs AND THIS COVID FUND, they thought that they will get away with it because most non suspecting clients wouldn't query these type of transactions but since I have been asking no stop for the past 7 months NOBODY has an answer for me because they simply weren't prepared to get caught out of their ********** activities.